Shipping policy
Shipping Policy for RC City US
Effective Date: September 27, 2025
At RC City US, we strive to make your shopping experience seamless and efficient. We offer fast, reliable shipping for all your solar energy, electrical, and eco-friendly products. Below is our detailed shipping policy to help you understand how we handle orders.
1. Shipping Rates and Free Shipping
- Free Shipping: We provide free standard shipping on all orders over $100 within the contiguous United States (excluding Alaska, Hawaii, and Puerto Rico).
- Orders Under $100: A flat shipping rate of $9.99 applies for standard delivery.
- Special Offers: Occasionally, we run promotions like free shipping on orders over $75 or selected items—check the product page or cart for current deals.
- International Shipping: Available to select countries at checkout. Rates are calculated based on weight, destination, and carrier fees. Duties and taxes are the responsibility of the recipient.
2. Order Processing Time
- Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
- During high-volume periods (e.g., holidays or sales events), processing may take up to 3 business days.
- You'll receive a confirmation email with your order details and an estimated ship date upon purchase.
3. Shipping Carriers and Delivery Times
We partner with trusted carriers to ensure secure and timely delivery:
- Standard Shipping: UPS Ground or USPS Priority Mail (3-7 business days).
- Expedited Shipping: Available at checkout via UPS 2nd Day Air or USPS Priority Express (1-3 business days, additional fees apply).
- Delivery Estimates: Times are from the ship date and may vary due to carrier delays, weather, or address issues. We do not guarantee exact delivery dates.
| Shipping Method | Estimated Delivery Time | Rate (Under $100) |
|---|---|---|
| Standard | 3-7 business days | $9.99 |
| Expedited | 1-3 business days | $19.99+ |
4. Shipping Address
- Please double-check your shipping address at checkout—changes after processing may incur additional fees or delays.
- We ship to PO Boxes via USPS only.
- For business deliveries, include a contact name and phone number.
5. Tracking Your Order
- Once your order ships, you'll receive an email with a tracking number.
- Track your package directly through the carrier's website or via our Order Tracking page.
- If your package is delayed, contact us at support@rccityus.com with your order number.
6. Lost or Damaged Shipments
- Lost Packages: File a claim with the carrier using your tracking info. We'll assist and may reship at no extra cost if the claim is approved.
- Damaged Items: Inspect packages upon arrival. Report issues within 48 hours with photos to support@rccityus.com for a replacement or refund.
- We're not responsible for theft or unclaimed packages.
7. Backorders and Out-of-Stock Items
- If an item is backordered, we'll notify you via email with an updated ship date.
- You can choose to cancel or wait—partial shipments may occur for mixed orders.
8. Returns and Refunds
Shipping is non-refundable on returns, but we'll cover return shipping for defective items. See our Returns Policy for full details.
9. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted here and effective immediately.
Contact Us
Have questions? Reach out to our team at:
- Email: support@rccityus.com
- Phone: (254) 294-6762(Mon-Fri, 9 AM - 5 PM EST)
- Live Chat: Available on our site during business hours.
Thank you for choosing RC City US—powering your eco-friendly lifestyle!