Cancellations and order changes are permitted for open, unshipped orders placed on RCCityus.com. Cancellations must be initiated with our Customer Support team during RCCityus's normal business hours. Customers can request a full refund within 24 hours after placing an order, with no fees applied if the order has not been processed or packed. If the order has been placed more than 24 hours ago but has not yet been shipped, a cancellation or order change may be permitted with a transaction fee of 2.6% for credit card users or 3.6% for PayPal/Stripe users. Once your order has been assigned a tracking number from our shipping department, we cannot make any changes or cancel the order.

If you have any questions regarding a cancellation, feel free to reach out to our customer service team at 1 (254) 294-6762 or Support@rccityus.com

You are entitled to request the removal of your personal data, except where we have a legal requirement or valid business reason to keep it. To submit a deletion request, please get in touch with our team at Support@rccityus.com

RCCity can accommodate most international parcel shipping of non-hazmat materials via UPS, FedEx, and USPS. This includes shipments less than 50lbs, as well as those over 50lbs provided that certain requirements are met (such as additional packaging or carrier-specific approvals). For more information, please reach out to our sales department: support@rccityus.com.

RCCity can accommodate select international freight shipping through custom quotes. In order to provide an international quote, we need the complete order details, delivery address, and any additional information regarding the delivery sent to our sales department at: support@rccityus.com. If no international shipping is available, we can ship to our freight forwarder within the United States.

Please note: International shipments could experience delays due to customs processing times, which vary by country.

We employ advanced encryption methods and robust security protocols to safeguard data from interception or alteration while in transit. Additionally, our servers are fortified with rigorous security safeguards to block any unauthorized entry.